Refund Policy

Last updated: November 6, 2026

At STRYDE, we want you to be fully satisfied with your purchase. This Return and Refund Policy sets out the conditions that apply to returns, refunds, exchanges and our 45-Day Satisfaction Guarantee.

By placing an order on our site, you acknowledge that you have read and accepted these conditions.

1. 45-Day Satisfaction Guarantee

In addition to the rights you have under applicable law, STRYDE offers a 45-Day Satisfaction Guarantee.

You have forty-five (45) calendar days from receipt of your order to request a return.

Any request made after this period unfortunately cannot be accepted.

The Satisfaction Guarantee is a commercial guarantee voluntarily granted by STRYDE and applies subject to compliance with these conditions.

2. Conditions for Accepting a Return

To be accepted, the product must:

  • be returned within 45 days of its receipt;
  • be returned after prior authorization from our customer service;
  • be in a condition that allows it to be resold;
  • show no signs of abnormal use;
  • be clean and free of odors (perfume, perspiration, smoke or other);
  • not have been washed, altered or damaged;
  • be returned with all of its accessories, instructions and original packaging where possible;
  • be accompanied by proof of purchase.

We reserve the right to refuse any return that does not comply with these conditions.

3. Hygiene Products

Because our products are worn directly on the body, they are subject to hygiene considerations.

A product showing, in particular:

  • traces of perspiration;
  • odors;
  • hair;
  • stains;
  • traces of makeup;
  • deterioration;
  • evidence of washing or cleaning;

may be refused a refund, or have the refunded amount reduced, where the loss in value results from handling beyond what is necessary to verify the nature, characteristics and proper functioning of the product.

4. Return Procedure

Any return request must be made before the return package is shipped.

To request a return, contact our customer service at:

pnfecom@outlook.com

Please provide:

  • your order number;
  • your name;
  • the reason for the return;
  • if possible, photographs when the product is defective or damaged.

Once your request has been approved, we will send you the return instructions and the return address.

Any package returned without prior authorization may be refused.

5. Return Costs

Unless otherwise required by law or in the event of an error on our part, return costs are borne by the customer.

Original shipping costs are non-refundable, except where required by law.

STRYDE does not refund additional costs related to an express or premium delivery method chosen by the customer.

We strongly recommend using a carrier that provides a tracking number.

We cannot be held responsible for a package lost in transit to our warehouse.

6. Inspection of Returns

All returned products undergo a quality inspection.

We reserve the right to:

  • accept the return;
  • refuse the return;
  • or apply a reduction to the refunded amount corresponding to the loss in value of the product where it shows signs of use exceeding what is necessary to verify its characteristics.

The decision is made after inspection of the product.

7. Defective Products or Order Preparation Errors

Please inspect your order as soon as you receive it.

If you receive:

  • a defective product;
  • a damaged item;
  • an incorrect product;

please contact us as soon as possible at:

pnfecom@outlook.com

so that we can find a suitable solution.

8. Non-Returnable Products

The following items cannot be returned where the law allows:

  • gift cards;
  • personalized products;
  • made-to-order products;
  • perishable products;
  • any item whose return is excluded by applicable regulations.

9. Exchanges

We do not process direct exchanges.

If you would like a different size or a different model, we invite you to place a new order after your return has been validated, where it is accepted.

10. Refunds

After we receive your return, it will be inspected.

We will notify you by email of the acceptance or refusal of your refund.

Where the refund is accepted, it is made using the payment method used when the order was placed.

The refund is made within a maximum of fourteen (14) days from:

  • either receipt of the returned product;
  • or receipt of sufficient proof of shipment, where this occurs before receipt of the package.

Bank processing times may vary depending on your bank.

11. Contact

If you have any questions about returns or refunds, you may contact us:

STRYDE Customer Support
pnfecom@outlook.com